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  PLEASE READ THIS IMPORTANT INFORMATION

WE USE UPS TO SHIP ALL PACKAGES OUT OF THE US.

If you want us to let you know the shipping charge before we ship please email us at customer_service@silvergen.com and we will do our best to let you know what the charge will be. If we do not hear from you by the date we ship we will add the UPS shipping charge to your order.

Also understand UPS will be your broker. The charge is included in your UPS shipping charge. They will also collect duty and tax for your country if they need to be collected.

 

We ship via UPS Ground in the U.S. If you want expedited shipping or want to sign for your package for US delivery please let us know by calling us or sending an email to customer_service@silvergen.com. There is an additional $4.00 charge for the signature service.

The shipping price is not correct for the SG7 Pro. We will correct the charge for shipment in theU.S. 

Shipping to Alaska And Hawaii will be via UPS Ground and will have additional charges to cover insurance, handling and shipping fees

Shipping overseas and to Canada should average 3-5 days.

Please check your tracking information frequently to assure you receive the package in a timely manner and also check your package when received for damage or missing items. Damage or loss claims MUST be made immediately if problems occur. Retain ALL packing AND packaging materials.

We do not charge credit cards until the day we ship.

Thanks for your understanding.

 

WARRANTY

These generators are covered by our 30 day return policy and one year warranty against defects in manufacturing.  This does not cover damage from power surges or physical damage from tampering or being dropped.

The 30 day return privilege is for items that are in original condition. 

FREE.   All SG6 generator orders will receive an extra set of .9999 fine silver electrodes at no extra charge.

Shipping and handling charges are not refundable. 

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Call toll free 1-877-SILVERGEN (745-8374) U.S.A only or
360-732-5091 to order.  
Hours: M-F 9AM-4PM  
Pacific Time ZONE

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If you have any questions or comments, please email us and we'll get right back to you.

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SilverGen, Inc.
170 Embody Road
Port Ludlow, WA  98365  U.S.A.


CUSTOMER SERVICE or
TECHNICAL SUPPORT
1-360-732-5091  FAX 1-360-732-5071